Sky Adventures Cancellation Policies

These are the cancellation and changes policy for Sky Adventures, the tour operator Mytanfeet partners with. 

All cancellations must be sent in writing and must receive confirmation in writing for it to be considered as in effect. Cancellations made with more than 48 hours from the service time and date is fully refundable minus a 5% administration fee. If cancelled in less than 48 hours, there is a 100% penalty fee.

For groups of more than 12 people, there is a 7 days cancellation policy from the tour date and start time. If cancelled outside the 7 day window, we will give a full refund minus a 5% administration fee.

If the client does not complete any of the activities for whatever reason, there is no refund. You must arrive at the park at least 15 minutes before your tour time.

Cancellations made the day of is a 100% penalty fee. No shows are charged the full 100% value of the reservation. If tour is cancelled after 180 days since payment was completed, the refund is given by Paypal only.

No refunds for no shows, no refunds if you are late and miss the bus, no refunds for cancellations the day of.

Changes and cancellations must be written to us via email and confirmed via email writing to be taken into effect. 

Refunds are given the same way payment was completed. If cancelled in more than 180 days since the original booking date, refunds are given via Paypal only. 

When a client cancels a tour booked through Mytanfeet, a 5% administration fee is applied. This fee is because PayPal and other major payment processors do not refund their transaction fees when a refund to the client has been issued.

In addition, Mytanfeet takes pride in operating responsibly. We pay our team above average wages, hire local staff (Costa Rican citizens), and comply with Costa Rica’s labor laws by covering all employee benefits and mandatory contributions, including CCSS (universal healthcare/social security) and INS (occupational risk insurance). We also work exclusively with only certified and insured service providers.

For these reasons, the small 5% administration fee in scenarios of a cancellation, helps us cover unavoidable costs while still maintaining fair compensation for our team and providing high quality service for our readers and clients.

Mytanfeet LLC is registered with the State of Florida as a Seller of Travel, Registration NO. ST44660.