Planet Dolphin Cancellation Policies

These are the cancellation and changes policy for Planet Dolphin, our partner for the Manuel Antonio catamaran tours.

For shared (regular) tours, there is no penalty fee if the cancellation is confirmed at least 4 days before tour time and date. If cancelled in less than 72 hours of tour start time and date, there is a 100% penalty fee. For any refunds made outside this 72 hour window, there will be a 5% administration service fee.

For payments, we do not accept eChecks.

All cancellation requests must be written to us via email and confirmed in writing via email to be taken into effect.

No refunds for no shows, for cancellations the day of the tour, if you are late and miss the bus or the boat, or if you decide not to board the boat. 

When a client cancels a tour booked through Mytanfeet, we apply a 5% administration fee. This is because PayPal and other major payment processors do not refund their transaction fees when a refund to the client has been issued.

In addition, Mytanfeet takes pride in operating responsibly. We pay our team above average wages, hire local staff (Costa Rican citizens), and comply with Costa Rica’s labor laws by covering all employee benefits and mandatory contributions, including CCSS (universal healthcare/social security) and INS (occupational risk insurance). We also work exclusively with only certified and insured service providers.

For these reasons, the small 5% administration fee in scenarios of a cancellation, helps us cover unavoidable costs while still maintaining fair compensation for our team and providing high quality service for our readers and clients.

Mytanfeet LLC is registered with the State of Florida as a Seller of Travel, Registration NO. ST44660.