These are the cancellation and changes policy for Pacific Expeditions who is the tour operator we partner with and who runs these tours. 

100% penalty fee if cancelled in less than 72 hours of tour time and date. If cancelled outside the 72 hour window, we will give a full refund minus a 5% administration service fee.

For Cano Island snorkeling and Corcovado tours, there is a $20 USD per person penalty fee for all cancellations, no exceptions. No refunds for no shows.

In case of situations out of the tour company control: bad weather, accident or some kind of disease that prevents from doing the tour, 100% of the total payment will be reimbursed minus a 5% administration service fee 

Refunds are given via the way the deposit was paid. In cases of groups of 8 or more, the cancellation policy will be no refund is cancelled in less than 7 days date. If tour is cancelled after 180 days since payment was completed, the refund is given by Paypal only.

The minimum requirement to run the Cano Island snorkeling tour is 8 people. If the minimum is not met at any point, the tour operator has the right to cancel the tour. We can offer to reschedule or refund if the tour operator cancels the tour.  

All cancellation requests must be sent via email to Mytanfeet with written confirmation from Mytanfeet to avoid the penalty. 

For cancellations that include national park visits, there will be a penalty of 20% of the rate and a 5% administration fee if cancelled before 5 days of the tour start time and date. 

When a client cancels a tour booked through Mytanfeet, we apply a 5% administration fee. This is because PayPal and other major payment processors do not refund their transaction fees when a refund to the client has been issued.

In addition, Mytanfeet takes pride in operating responsibly. We pay our team above average wages, hire local staff (Costa Rican citizens), and comply with Costa Rica’s labor laws by covering all employee benefits and mandatory contributions, including CCSS (universal healthcare/social security) and INS (occupational risk insurance). We also work exclusively with only certified and insured service providers.

For these reasons, the small 5% administration fee in scenarios of a cancellation, helps us cover unavoidable costs while still maintaining fair compensation for our team and providing high quality service for our readers and clients.

Mytanfeet LLC is registered with the State of Florida as a Seller of Travel, Registration NO. ST44660.