Ocotea Cancellation Policies

These are the cancellation and changes policy for Ocotea Tours who is the tour operator we partner with and who runs these tours in Monteverde.

Changes flexible but dependent on availability and may occur a change fee. Cancellation policies apply to any change requests.

If tour is cancelled after 180 days since payment was completed, the refund is given by Paypal only. Rates may change without prior notice.

Strict cancellation policy: We will give a full refund minus a 5% administration service fee for cancellations received at least 8 days before service. 100% penalty applies for cancellation requests received 7 days or less before service. All cancellation requests must be sent via email and confirmed to be taken into effect.

No refunds for no shows. No refunds if you are late and miss the shuttle.

 No refunds if you leave early on the tour. Cancellations due to health reasons require a doctor’s note in order not to be penalized if cancelled in 7 or less days before service.

When a client cancels a tour booked through Mytanfeet, we apply a 5% administration fee. This is because PayPal and other major payment processors do not refund their transaction fees when a refund to the client has been issued.

In addition, Mytanfeet takes pride in operating responsibly. We pay our team above average wages, hire local staff (Costa Rican citizens), and comply with Costa Rica’s labor laws by covering all employee benefits and mandatory contributions, including CCSS (universal healthcare/social security) and INS (occupational risk insurance). We also work exclusively with only certified and insured service providers.

For these reasons, the small 5% administration fee in scenarios of a cancellation, helps us cover unavoidable costs while still maintaining fair compensation for our team and providing high quality service for our readers and clients.

Mytanfeet LLC is registered with the State of Florida as a Seller of Travel, Registration NO. ST44660.