North Fields Cancellation Policies

These are the cancellation and changes policy for North Fields who is the tour operator we partner with and who runs these tours.

Strict cancellation policy: 100% penalty fee if cancelled in less than 24 hours of tour time and date. No refunds for no shows, no refunds if you are late and miss the tour. If you are late and miss part of the tour, you will not have a chance to re-do the part you missed.

If cancelled outside the 24 hour tour time and date window, we will give a full refund minus a 5% administration service fee.

Changes are possible if given 24 hours notice and is dependent upon availability. Changes and cancellations must be written to us via email and confirmed via email writing to be taken into effect.

Refunds are given the same way payment was completed. If cancelled in more than 180 days since the original booking date, refunds are given via Paypal only. Cancellation policies apply to any change requests.

When a client cancels a tour booked through Mytanfeet, we apply a 5% administration fee. This is because PayPal and other major payment processors do not refund their transaction fees when a refund to the client has been issued.

In addition, Mytanfeet takes pride in operating responsibly. We pay our team above average wages, hire local staff (Costa Rican citizens), and comply with Costa Rica’s labor laws by covering all employee benefits and mandatory contributions, including CCSS (universal healthcare/social security) and INS (occupational risk insurance). We also work exclusively with only certified and insured service providers.

For these reasons, the small 5% administration fee in scenarios of a cancellation, helps us cover unavoidable costs while still maintaining fair compensation for our team and providing high quality service for our readers and clients.

Mytanfeet LLC is registered with the State of Florida as a Seller of Travel, Registration NO. ST44660.