These are the cancellation and changes policy for Life is Better at Sea, the tour operator Mytanfeet partners with. 

If cancelled in less than 72 hours of the tour start time and date, there will be a penalty of 100% of the payment. If cancelled outside the 72 hour window, there will be a full refund minus a 5% administration service fee. Boat can wait only 30 minutes, no refunds for no shows. No refunds for no shows. No refunds for cancellations the day of. 

Changes policy: Flexible in changes but new tour date is subject upon availability. If no date is available and client cancels, the penalty is 100% of deposit if less than 72 hours of tour time and date. Cancellation policies apply to changes.

Changes/cancellations must be notified in writing via email to us. Refunds are given via the way the deposit was paid. If tour is cancelled after 180 days since payment was completed, the refund is given by Paypal only.

Weather related changes/cancellations: The tour runs rain or shine, except for when there is a weather advisory warning or unsafe weather conditions.

If boat captain calls off tour due to inclement unsafe weather, we will refund the full payment. If tour continues running but client cancels of their own accord, penalty is 100% of the payment if cancelled in less than 72 hours of tour date and time. If the client decides to go back early, there is no refund for the rest of the trip.

All cancellations and changes must be sent in writing to us and confirmed in writing to be taken into effect

When a client cancels a tour booked through Mytanfeet, a 5% administration fee is applied. This fee is because PayPal and other major payment processors do not refund their transaction fees when a refund to the client has been issued.

In addition, Mytanfeet takes pride in operating responsibly. We pay our team above average wages, hire local staff (Costa Rican citizens), and comply with Costa Rica’s labor laws by covering all employee benefits and mandatory contributions, including CCSS (universal healthcare/social security) and INS (occupational risk insurance). We also work exclusively with only certified and insured service providers.

For these reasons, the small 5% administration fee in scenarios of a cancellation, helps us cover unavoidable costs while still maintaining fair compensation for our team and providing high quality service for our readers and clients.

Mytanfeet LLC is registered with the State of Florida as a Seller of Travel, Registration NO. ST44660.