These are the cancellation and changes policy for Hacienda El Viejo Wetlands when booking through Mytanfeet.
If cancelled in less than 24 hours of tour time and date, there will be a 100% penalty fee. If cancelled outside the 24 hour window, we will give a full refund minus a 5% administration service fee.
Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.
No-shows will have a 100% penalty fee. Cancellations the day of are a 100% penalty fee. For payments, we do not accept eChecks.
For refunds requested after 180 days the payment has been made, refund will be given via Paypal only. Cancellations and changes must be sent in writing via email to us and confirmed in writing to be taken into effect.
Groups of 10-60 have a different cancellation policy (cancellation must be sent with at least 48 hours notice, cancellations in less than 48 hours for groups will be a full penalty fee).
If cancelled outside the 48 hour window, we will give a full refund minus a 5% administration service fee. Changes dependent upon availability and cancellation policies will apply to all change requests.
When a client cancels a tour booked through Mytanfeet, we apply a 5% administration fee. This is because PayPal and other major payment processors do not refund their transaction fees when a refund to the client has been issued.
In addition, Mytanfeet takes pride in operating responsibly. We pay our team above average wages, hire local staff (Costa Rican citizens), and comply with Costa Rica’s labor laws by covering all employee benefits and mandatory contributions, including CCSS (universal healthcare/social security) and INS (occupational risk insurance). We also work exclusively with only certified and insured service providers.
For these reasons, the small 5% administration fee in scenarios of a cancellation, helps us cover unavoidable costs while still maintaining fair compensation for our team and providing high quality service for our readers and clients.
Mytanfeet LLC is registered with the State of Florida as a Seller of Travel, Registration NO. ST44660.