Exploradores Outdoors Cancellation Policy
These are the cancellation and changes policy for Exploradores Outdoors, the tour operator Mytanfeet partners with.
All cancellations and changes must be requested in writing (email) to us at least 24 hours before the date of the tour and time of pick up and must have confirmation in writing to be taken into effect.
If cancelled outside the 24 hour window, we will give a full refund minus a 5% administration service fee.
Changes flexible depending on availability, is cancelled in more than 180 days booking date, refund will be given via Paypal only. Cancellation policies apply to any change requests.
Due to reasons of weather conditions outside of the tour operator's control, they reserve the right to change the schedule whether it is where the activity takes place or any changes, without any refund or change of rate.
No refunds for no shows, no refunds if you are late and miss the bus, no refunds for cancellations the day of.
Changes and cancellations must be written to us via email and confirmed via email writing to be taken into effect.
Refunds are given the same way payment was completed. If cancelled in more than 180 days since the original booking date, refunds are given via Paypal only.
When a client cancels a tour booked through Mytanfeet, a 5% administration fee is applied. This fee is because PayPal and other major payment processors do not refund their transaction fees when a refund to the client has been issued.
In addition, Mytanfeet takes pride in operating responsibly. We pay our team above average wages, hire local staff (Costa Rican citizens), and comply with Costa Rica’s labor laws by covering all employee benefits and mandatory contributions, including CCSS (universal healthcare/social security) and INS (occupational risk insurance). We also work exclusively with only certified and insured service providers.
For these reasons, the small 5% administration fee in scenarios of a cancellation, helps us cover unavoidable costs while still maintaining fair compensation for our team and providing high quality service for our readers and clients.
Mytanfeet LLC is registered with the State of Florida as a Seller of Travel, Registration NO. ST44660.