This is the Springs hot springs day pass cancellation policy when booked through Mytanfeet.
If cancelled in less than 24 hours of the time The Springs opens at 8 AM, there will be a 100% penalty fee. If cancelled outside the 24 hour window of the tour time and date, we will give a full refund minus a 5% administration service fee.
Refunds are given via the way the deposit was paid. If service is cancelled after 180 days since payment was completed, the refund is given by Paypal only.
All cancellations must be sent in writing to us and must receive confirmation in writing for it to be considered as in effect.
The Springs Resort reserves the right to alter, modify, or cancel a tour due to weather, unsafe conditions or other circumstances out of our control.
Blackout dates: These are dates where The Springs does NOT allow non-hotel guests in their property, therefore we cannot book the 2 day passes. December 15 – January 6, 2026. February 14-21, 2026; March 7-April 10, 2026; and December 18, 2026 through January 5, 2027.
Depending upon availability, one day passes may be available during blackout dates. Please consult to check.
Changes: Flexible but dependent upon availability. Changes must be requested via email in writing to Mytanfeet within 24 hours of the reservation date. Fees may apply to changes.
When a reservation booked through Mytanfeet is cancelled, we apply a 5% administration fee, because PayPal and other major payment processors do not refund their transaction fees when a refund to the client has been issued.
In addition, Mytanfeet takes pride in operating responsibly. We pay our team above average wages, hire local staff (Costa Rican citizens), and comply with Costa Rica’s labor laws by covering all employee benefits and mandatory contributions, including CCSS (universal healthcare/social security) and INS (occupational risk insurance). We also work exclusively with only certified and insured service providers.
For these reasons, the small 5% administration fee in scenarios of a cancellation, helps us cover unavoidable costs while still maintaining fair compensation for our team and providing high quality service for our readers and clients.
Mytanfeet LLC is registered with the State of Florida as a Seller of Travel, Registration NO. ST44660.