These are the Outback Quads La Fortuna cancellation policies.
If the tour is cancelled in less than 24 hours of tour time and date, it is a 100% penalty fee. If cancelled outside the 24 hour window, we will give a full refund minus a 5% administration service fee.
No refunds for no shows. No refunds if you are late and the tour departs without you (this will be considered a no show). No refunds for cancellations the day of the tour. No refunds if you leave early on the tour on your own accord despite the tour operating normally.
Refunds are given the same way invoices were completed. If cancellation is made 180 days after the initial payment date, refunds are given only via Paypal.
For payments, we do not accept eChecks.
For groups of 6+, cancellations 4 days prior to the date and time of service is a full refund minus a 5% administration fee. 3 days prior to date and time of service is 50% refund minus a 5% administration fee. Cancellations 72 hours prior to date and time of service is a 100% penalty.
All cancellation requests must be written to us via email and confirmed in writing via email to be taken into effect.
For those receiving transportation, the bus can only wait 10 minutes after the confirmed tour pick up/meeting time, after that, it will be considered a “no show” 100% penalty fee and staff will leave the location.
If cancelled for medical reasons/illness, valid legal or medical documentation must be presented in order to review each case individually to decide whether any refund is possible. Submission of these documents do not guarantee a refund.
In the event of adverse weather conditions such as heavy rain, lightning, or
amber/red weather alerts, the activity will be canceled. If the activity has already
been in progress for over an hour, a 50% refund. If the activity has not commenced, it will be rescheduled or a full refund will be provided.
Changes: Changes are dependent upon availability and change requests must be received in more than 24 hours before the tour start time and date to be considered. Fees may apply.
When a client cancels a tour booked through Mytanfeet, we apply a 5% administration fee. This is because PayPal and other major payment processors do not refund their transaction fees when a refund to the client has been issued.
In addition, Mytanfeet takes pride in operating responsibly. We pay our team above average wages, hire local staff (Costa Rican citizens), and comply with Costa Rica’s labor laws by covering all employee benefits and mandatory contributions, including CCSS (universal healthcare/social security) and INS (occupational risk insurance). We also work exclusively with only certified and insured service providers.
For these reasons, the small 5% administration fee in scenarios of a cancellation, helps us cover unavoidable costs while still maintaining fair compensation for our team and providing high quality service for our readers and clients.
Mytanfeet LLC is registered with the State of Florida as a Seller of Travel, Registration NO. ST44660.