These are the cancellation policies for Hot Springs Pura Vida day pass in La Fortuna.

If cancelled in less than 48 hours of the service date and opening time of 10 AM, there will be a 100% penalty fee.

If cancelled outside the 48 hour window of the 8 AM time and service date, we will give a full refund minus a 5% administration service fee.

Refunds are given via the way the deposit was paid. If service is cancelled after 180 days since payment was completed, the refund is given by Paypal only. We do not accept eChecks.

No refunds for no shows.

All cancellations and changes must be sent in writing to us and must receive confirmation in writing for it to be considered as in effect.

Changes flexible depending upon availability.

Hot Springs Pura Vida further reserves the right to alter, modify, or cancel a tour due to weather, unsafe conditions or other circumstances out of our control.

When a client cancels a tour booked through Mytanfeet, we apply a 5% administration fee. This is because PayPal and other major payment processors do not refund their transaction fees when a refund to the client has been issued.

In addition, Mytanfeet takes pride in operating responsibly. We pay our team above average wages, hire local staff (Costa Rican citizens), and comply with Costa Rica’s labor laws by covering all employee benefits and mandatory contributions, including CCSS (universal healthcare/social security) and INS (occupational risk insurance). We also work exclusively with only certified and insured service providers.

For these reasons, the small 5% administration fee in scenarios of a cancellation, helps us cover unavoidable costs while still maintaining fair compensation for our team and providing high quality service for our readers and clients.

Mytanfeet LLC is registered with the State of Florida as a Seller of Travel, Registration NO. ST44660.