Shaman Tours Cancellation Policy

These are the cancellation and changes policy for Shaman Tours and Transfers, our tour partner, when booking the services through Mytanfeet.

If cancellation is made with more than at least 48 hours before the tour start time and date, there will be a full refund minus a 5% administration service fee.

If cancelled in less than 48 hours of tour start time and date, it is a 100% penalty fee.

For groups of 6+, the cancellation policy is no refund if cancelled in less than 7 days - it will be a 100% penalty. If cancelled outside the 7 day window from tour start time and date, there will be a full refund minus the 5% administration service fee.

Changes flexible but dependent upon availability. Must receive notice of change at least 24 hours before the tour.

If you request to change your tour date but no tour date is available, and then you request to cancel your original booking, cancellation policies apply.

All changes and cancellations must be written to us via email and confirmed to be taken into effect. If refund is required 180 days after initial payment, refund will be done via Paypal only.

No refunds for no shows or cancellations the day of.

If you are late for pick up time and you miss part of the tour due to your tardiness, there is no refund, nor will the part missed of the tour be recovered.

When a client cancels a tour booked through Mytanfeet, a 5% administration fee is applied. This fee is because PayPal and other major payment processors do not refund their transaction fees when a refund to the client has been issued.

In addition, Mytanfeet takes pride in operating responsibly. We pay our team above average wages, hire local staff (Costa Rican citizens), and comply with Costa Rica’s labor laws by covering all employee benefits and mandatory contributions, including CCSS (universal healthcare/social security) and INS (occupational risk insurance). We also work exclusively with only certified and insured service providers.

For these reasons, the 5% administration fee for cancellations helps us cover unavoidable costs, while still maintaining fair compensation for our team and providing high quality service for our readers and clients.

Mytanfeet LLC is registered with the State of Florida as a Seller of Travel, Registration NO. ST44660.