Pure Trek Cancellation Policies
These are the cancellation and changes policy for Pure Trek who is the tour operator we partner with and who runs the Pure Trek Canyoning, Rainforest Falls and Canyoning and Rainforest Falls Combo tour.
For group sizes of 1-10 people inclusive of adults and children: If cancelled in less than 48 before the tour time and date, there will be a 100% penalty fee. If cancelled outside the 48 hour window, we will give a full refund minus a 5% administration service fee.
Groups of 11 and more inclusive of adults and children: The cancellation policy is 100% penalty if cancelled in less than 7 days of tour time and date. If cancelled outside the 7 day window, we will give a full refund minus a 5% administration service fee.
All cancellation requests must be sent via email to Mytanfeet with written confirmation from Mytanfeet to avoid the penalty.
No refunds for no shows, for cancellations the day of the tour, if you are late and miss the bus or if you leave a tour early by your own decision.
For shared services, the bus can only wait 10 minutes after the confirmed tour pick up/meeting time. After 10 minutes, it will be considered a “no show” which is a 100% penalty fee and the staff will leave the pick up location.
Fear or refusal to participate: If guest decides not to participate or complete the activity for fear or personal hesitation, there is no refund.
Weather: In events of severe or catastrophic weather and natural disasters, Pure Trek Canyoning reserves the right to cancel or postpone tours for the safety of the guests. Either a 100% refund will be issued or an option to reschedule will be offered, dependent upon availability.
Combo Tours: Must be cancelled with a minimum of 48 hours of tour date and pick up time in advance for a full refund minus a 5% administration service fee. If cancelled in less than 48 hours of tour time and date, there will be a 100% penalty fee.
Peak season: During the dates of December 20, 2025 through January 5, 2026, the tours are 100% non-refundable, regardless of notice period.
For payments, we do not accept eChecks.
Refunds are given the same way invoices were completed. If cancellation is made after 180 days from the original payment date, refunds will only be issued via PayPal.
If cancelled for medical reasons/illness, valid legal or medical documentation must be presented in order to review each case individually to decide whether any refund is possible.
All guests must inform Mytanfeet and Pure Trek Canyoning of any health conditions, as the tour is not suitable for pregnant women, those recovering from major surgery in the last 12 months, those who have heart conditions or serious back problems. If no notice is given and the guest is not allowed to participate in the tour, there is no refund.
Changes: Changes are dependent upon availability and change requests must be received in more than 48 hours before the tour start time and date to be considered. Fees may apply.
When a client cancels a tour booked through Mytanfeet, we apply a 5% administration fee. This is because PayPal and other major payment processors do not refund their transaction fees when a refund to the client has been issued.
In addition, Mytanfeet takes pride in operating responsibly. We pay our team above average wages, hire local staff (Costa Rican citizens), and comply with Costa Rica’s labor laws by covering all employee benefits and mandatory contributions, including CCSS (universal healthcare/social security) and INS (occupational risk insurance). We also work exclusively with only certified and insured service providers.
For these reasons, the small 5% administration fee in scenarios of a cancellation, helps us cover unavoidable costs while still maintaining fair compensation for our team and providing high quality service for our readers and clients.
Mytanfeet LLC is registered with the State of Florida as a Seller of Travel, Registration NO. ST44660.