Jacamar Naturalist Tours Cancellation Policies

These are the cancellation and changes policy for Jacamar Naturalist Tour who is the tour operator we partner with and who runs these tours. 

If cancelled in less than 12 hours of tour time and date, it is a 100% penalty fee. If cancelled between 24 and 12 hours before the tour time and date, there will be a 50% penalty fee. If cancelled outside the 24 hour window, we will give a full refund minus a 5% administration service fee. 

All cancellation requests must be written to us via email and confirmed in writing via email to be taken into effect.

No refunds for no shows, for cancellations the day of the tour, if you are late and miss the bus or if you leave a tour early by your own decision. 

For shared services, the bus can only wait 10 minutes after the confirmed tour pick up/meeting time, after that, it will be considered a "no show" 100% penalty fee and staff will leave the location.

For payments, we do not accept eChecks.

Refunds are given the same way invoices were completed. If cancellation is made after 180 days from the original payment date, refunds will only be issued via PayPal. 

If cancelled for medical reasons/illness, valid legal or medical documentation must be presented in order to review each case individually to decide whether any refund is possible. Submission of these documents do not guarantee a refund.

Groups: For groups of 10 people and more inclusive of adults and children, the cancellation policy is 100% penalty if cancelled in less than 72 hours of tour time and date. If cancelled outside the 72 hour window, we will give a full refund minus a 5% administration service fee. 

All cancellation requests must be sent via email to Mytanfeet with written confirmation from Mytanfeet to avoid the penalty. 

In case of cancellations for services that include El Choyin Rio Thermal, there will be a 50% penalty fee with a 5% administration fee if the service is cancelled 15 days before the tour start time and date. During Easter Week, the penalty fee is 100% when cancelled 15 days before the tour start time and date.

In case of cancellations for services that include Ecotermales, there will be a 100% penalty fee when the tour is cancelled four days before the tour start time and date. 

For cancellations that include national park visits, there will be a penalty of 20% of the rate and a 5% administration fee if cancelled before 5 days of the tour start time and date. 

Changes: Changes are dependent upon availability and change requests must be received in more than 24 hours before the tour start time and date to be considered. Fees may apply.

When a client cancels a tour booked through Mytanfeet, we apply a 5% administration fee. This is because PayPal and other major payment processors do not refund their transaction fees when a refund to the client has been issued.

In addition, Mytanfeet takes pride in operating responsibly. We pay our team above average wages, hire local staff (Costa Rican citizens), and comply with Costa Rica’s labor laws by covering all employee benefits and mandatory contributions, including CCSS (universal healthcare/social security) and INS (occupational risk insurance). We also work exclusively with only certified and insured service providers.

For these reasons, the small 5% administration fee in scenarios of a cancellation, helps us cover unavoidable costs while still maintaining fair compensation for our team and providing high quality service for our readers and clients.

Mytanfeet LLC is registered with the State of Florida as a Seller of Travel, Registration NO. ST44660.