Expediciones Tropicales Cancellation Policy
These are the cancellation and changes policy for Expediciones Tropicales who is the tour operator we partner with and who runs these tours.
100% penalty fee if cancelled in less than 48 hours of pick up time and date. For shared services, the bus can only wait 10 minutes after the confirmed tour pick up/meeting time, after that, it will be considered a "no show" 100% penalty fee and staff will leave the location.
For shared services, some tours require a minimum number of adults to operate. If the minimum has not been reached, the tour operator has the right to cancel or change the reservation at any time.
No refunds for no shows, no refunds if you are late and miss the bus, no refunds for cancellations the day of.
If cancelled outside the 48 hour tour time and date window, we will give a full refund minus a 5% administration service fee.
Changes and cancellations must be written to us via email and confirmed via email writing to be taken into effect.
Refunds are given the same way payment was completed. If cancelled in more than 180 days since the original booking date, refunds are given via Paypal only.
Changes: Changes are possible if given 48 hours notice and is dependent upon availability. Cancellation policies apply to any change requests.
When a client cancels a tour booked through Mytanfeet, a 5% administration fee is applied. This fee is because PayPal and other major payment processors do not refund their transaction fees when a refund to the client has been issued.
In addition, Mytanfeet takes pride in operating responsibly. We pay our team above average wages, hire local staff (Costa Rican citizens), and comply with Costa Rica’s labor laws by covering all employee benefits and mandatory contributions, including CCSS (universal healthcare/social security) and INS (occupational risk insurance). We also work exclusively with only certified and insured service providers.
For these reasons, the small 5% administration fee in scenarios of a cancellation, helps us cover unavoidable costs while still maintaining fair compensation for our team and providing high quality service for our readers and clients.
Mytanfeet LLC is registered with the State of Florida as a Seller of Travel, Registration NO. ST44660.