Cancellation Policies for Tours and Activities

If cancelled in less than 24 hours of tour time and date, it is a 100% penalty fee. If cancelled outside the 24 hour window, we will give a full refund minus a 5% administration service fee. All cancellation requests must be written to us via email and confirmed in writing via email to be taken into effect.

No refunds for no shows, for cancellations the day of the tour, if you are late and miss the bus or if you leave early on the tour. Refunds are given the same way invoices were completed. If cancellation is made after 180 days from the payment date, refunds will only be issued via PayPal.

For groups of 10+, the cancellation policy is 100% penalty if cancelled in less than 72 hours of tour time and date. If cancelled outside the 72 hour window, we will give a full refund minus a 5% administration service fee. We do not accept eChecks.

All cancellation requests must be sent via email with written confirmation to avoid the penalty. Changes are dependent upon availability and change requests must be received in more than 24 hours before the experience start time to be considered.

When a client cancels a tour booked through Mytanfeet, we apply a 5% administration fee. This is because PayPal and other major payment processors do not refund their transaction fees when a refund to the client has been issued.

In addition, we take pride in operating responsibly. We pay our team above average wages, hire local staff (Costa Rican citizens), and comply with Costa Rica’s labor laws by covering all employee benefits and mandatory contributions, including CCSS (universal healthcare/social security) and INS (occupational risk insurance). We also work exclusively with only certified and insured service providers.

For these reasons, the small 5% administration fee in scenarios of a cancellation, helps us cover unavoidable costs while still maintaining fair compensation for our team and providing high quality service for our readers and clients.