Pacific Coast Dive Center Cancellation Policies

There are the cancellation policies of our partner dive shop, Pacific Coast Dive Center that operates the Catalinas Islands scuba diving and snorkeling tours. 

Changes and cancellations must be written to Mytanfeet via email and confirmed in writing to be acknowledged.
May 1st - Dec 1: Cancellations made in less than 24 hours before the tour date and time is a 100% penalty fee.
Dec 1 - April 30: Cancellations made in less than 48 hours before the tour date and time is a 100% penalty fee
December 15 - January 5 + Thanksgiving Week and Easter: Cancellations made in less than 72 hours is a 100% penalty fee
No refunds for no shows. No refunds if you are late and miss the tour.
All refunds are subject to a 5% administration service fee.
If there is a request to reschedule the date of any service, and this change is accepted, you will no longer be able to cancel the reservation without penalty even if it is outside the respective cancellation times.
It is agreed that PACIFIC COAST DIVE CENTER will be relieved of its obligations and responsibilities, in case of natural disasters, fires, strike blockade, order of government authorities or any reasonable circumstance beyond your control.

When a client cancels a tour booked through Mytanfeet, we apply a 5% administration fee. This is because PayPal and other major payment processors do not refund their transaction fees when a refund to the client has been issued.

In addition, Mytanfeet takes pride in operating responsibly. We pay our team above average wages, hire local staff (Costa Rican citizens), and comply with Costa Rica’s labor laws by covering all employee benefits and mandatory contributions, including CCSS (universal healthcare/social security) and INS (occupational risk insurance). We also work exclusively with only certified and insured service providers.

For these reasons, the small 5% administration fee in scenarios of a cancellation, helps us cover unavoidable costs while still maintaining fair compensation for our team and providing high quality service for our readers and clients.

Mytanfeet LLC is registered with the State of Florida as a Seller of Travel, Registration NO. ST44660.