These are the cancellation and changes policy for El Enigma de la Semilla when booking their tours through Mytanfeet Costa Rica Travel.

For guests up to 14 people per group:

When cancelled in more than 3 days before tour date and start time, we will give a full refund minus a 5% administration fee.

When cancelled between 1-2 days before tour date and start time, there is a 50% penalty fee and the 5% administration fee.

It is a 100% penalty fee when cancelling the same day, or if you are considered a no show.

For groups of 15 people or more:

Cancellation made in more than 8 days of tour date and start time, we will give a full refund minus a 5% administration fee.

If cancelled between 4 and 7 days of tour date and start time, there is a 50% penalty fee and the 5% administration fee.

If cancelled in less than 3 days of tour date and start time, it is a 100% penalty. No shows do not have any refunds and are a 100% penalty.

If any guest is deemed to be under the influence of alcohol or drugs, they will be removed immediately with no refund, no exceptions. If any guest does not follow the guide’s rules and behave inappropriately, they will be removed immediately with no refund, no exceptions.

Changes: Changes are dependent upon availability and change requests must be received in more than 24 hours before the tour start time and date to be considered. Fees may apply.

When a client cancels a tour booked through Mytanfeet, we apply a 5% administration fee. This is because PayPal and other major payment processors do not refund their transaction fees when a refund to the client has been issued.

In addition, Mytanfeet takes pride in operating responsibly. We pay our team above average wages, hire local staff (Costa Rican citizens), and comply with Costa Rica’s labor laws by covering all employee benefits and mandatory contributions, including CCSS (universal healthcare/social security) and INS (occupational risk insurance). We also work exclusively with only certified and insured service providers.

For these reasons, the small 5% administration fee in scenarios of a cancellation, helps us cover unavoidable costs while still maintaining fair compensation for our team and providing high quality service for our readers and clients.

Mytanfeet LLC is registered with the State of Florida as a Seller of Travel, Registration NO. ST44660.